Customer Service Policy – Maybellineusshop

Our Commitment

We’re here to make your beauty journey smooth and satisfying—from your first click to your everyday glow.

Contact & Support

Email: [email protected]
Response Time: Within 24 hours (weekdays). Weekend messages answered Monday.

Shipping – Always Free

  • Free Worldwide Shipping on every order, no minimums.

  • Processing: 1–2 business days.

  • Delivery: US: 5–10 days | International: 10–20 days.

  • You’ll get tracking info once your order ships.

Easy Returns & Exchanges

  • Returns accepted within 30 days for unused, unopened items.

  • Email us for exchanges (wrong shade? no problem).

  • Damaged or incorrect items? Contact us within 7 days for a replacement or refund.

Secure & Simple

We use encrypted payment systems and respect your privacy—always.

We’re Here to Help

Need product advice? Question about an order? Just email us. We treat every inquiry like it’s our own.