Refund Policy – Maybellineusshop

 

Our Refund Promise

We want you to love every Maybellineusshop product. If you're not completely satisfied, here's how we make it right.

Eligibility Requirements

  • Timeframe: Refunds requested within 30 days of delivery date

  • Condition: Products must be unused, unopened, and in original packaging with seals intact

  • Proof: Order number and purchase confirmation required

Non-Refundable Items

  • Opened or used cosmetics (for health and safety reasons)

  • Items not in original condition

  • Products purchased more than 30 days ago

  • Gift cards (exchangeable for products only)

How to Request a Refund

  1. Email us at [email protected] within 30 days of delivery

  2. Include your order number and reason for return

  3. We'll provide return instructions and a return authorization number

  4. Ship items back to our fulfillment center

Refund Processing

  • Timeline: 5-10 business days after we receive your return

  • Method: Refund issued to your original payment method

  • Shipping Costs: Original shipping is non-refundable (remember, we offer free shipping!)

Exchanges

Prefer a different shade or product? We offer easy exchanges for unused items within 30 days. Contact us to arrange an exchange – we'll guide you through the simple process.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include photos of the damaged/incorrect item

  • We'll send a replacement immediately or issue a full refund – no return needed

Return Shipping

  • Customer pays return shipping unless the error is ours

  • We recommend using a trackable shipping service

  • Return shipping costs are non-refundable

Special Notes

  • Sale items are eligible for refunds under the same conditions

  • Bundles must be returned as complete sets

  • Refunds may be delayed during holiday periods

Questions?

Email us anytime at [email protected]
We typically respond within 24 hours on business days.